FREQUENTLY ASKED QUESTIONS

The principle of the escape game is simple - up to 6 players have 60 minutes to crack a puzzle or puzzle their way through the escape room. Before the game starts, you will be given a short introduction and a brief introduction to the game. Then the puzzles begin. By combining objects and clues, you can reach the goal together and escape! You will only find the exit if you put all the clues together correctly.

You have the option of canceling your booking online up to 48 hours in advance. Or you can let us know by phone or e-mail within this time frame if you are unable to come after all. Only then can we refund you the price!

This does not apply to company events in the high season: from September to March. Cancellations must be made within one week.

You have the option of adjusting your booking online up to 48 hours in advance. Or you can let us know by phone or e-mail within this time frame if you are unable to come after all. Only then can we refund you the difference!

Then you've just had bad luck or overlooked something ... ????. But of course we won't leave you on your own and we'll be happy to give you tips.

Each room has its own story and a different level of difficulty.
Some of our rooms are available from the age of 10.
Others are only suitable from the age of 14 or 18.
Our age recommendation is next to the description of the respective room.
As there are also scary rooms, we would ask you to always read the description and decide for yourself whether the room is suitable for your child or not.
A supervisor of at least 18 years of age must be present at each game to assume responsibility.
As the accompanying person, we recommend that you judge for yourself whether the child is old enough to follow the game and actively participate.
Alternatively, young people between the ages of 14 and 17 can also take a Declaration of consent of the legal guardian.
There is no upper age limit.

We advise against participation in the event of mental illness, heart disease, asthma and other serious illnesses. Please also read our AGB.

The whole experience usually lasts around 80 minutes, including a short introduction before the game and a debriefing. The actual playing time is 60 minutes.

Definitely no - come as you feel comfortable and can move around. Full body suits and masks are perhaps a little counterproductive - sometimes you need to see through them.

There must be a minimum of 2 and a maximum of 6 players.

Unfortunately, we must point out that our location and the games are not barrier-free. We understand the importance of access for all and regret any inconvenience this may cause. Should you have any special needs or require further information, please do not hesitate to contact us. We are always willing to offer support and advice within our means.

15 Minutes Ahead of time is the right time …
So if you have booked, for example, at 17 o'clock, then please be there at a quarter to five!
Greeting, locking things away, possibly going to the toilet, having the game explained – that takes a little time. So please be there 15 minutes in advance!

For our customers who would like to experience the adventure at EscapeGame Köln at Ebertplatz 8 in Köln, we have put together some travel details here to make your arrival as smooth as possible:

Address: EscapeGame Köln,
Ebertplatz 8, 50668 Köln

Please come sober and with a crystal clear mind. Those who are not in control of their senses will unfortunately have to stay outside ...

Punctuality is very important for the experience in the Escape Room, as we have a tight schedule in order to offer all our guests an optimal experience. If you find that you are unable to arrive on time for your booked appointment, please let us know as soon as possible. We understand that unforeseen things can happen and will do our best to find a solution that works for everyone involved.

Please note, however, that a delay can shorten your team's playing time, as we have to guarantee the following groups that their game will start on time.

Yes, you can also collect your voucher from us at the locations and pay in cash. However, you should call first to check whether we are on site.

1. Vouchers purchased from us can only be redeemed once.

If there is a remaining amount, it expires and can no longer be used.

2. In the event of a price increase, the voucher retains its original value.

The number of participants stated on the voucher can no longer be credited in full. The additional amount of the new prices can be paid directly on site.

Example:
You have a voucher for 4 people (paid value 136 €).
The new prize for 4 players is € 140.
The difference, in this case example, in the amount of 4 €, you can pay directly on the spot.